Wanna pay?

May 9th, 2006

When I moved in to my new apartment in Franfurt, I made a standing order at my bank to pay the water&electricity bills. This is possible because in Germany, the bill only gets adjusted once a year and you pay a constant sum each month.
As the standing order expired last month, I found myself searching for the bank details of the utilities company so I could set up a new one.
The obvious place to look was the letter they sent me with the new yearly rates, but it did not have any payment information on it. Neither did their webpage, so I took to call customer service. I dial the number and get an announcement that they value my call but cannot take it at the moment but they certainly hope I would contact them at a later time; and then the phone goes deaf! All this to a customer who is going to great lengths trying to find out how he can pay his bills on time.

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